Our Service Centers deliver a range of shared and dedicated capabilities including:
Our goal is to provide a faster and smarter response to people. We deliver end-to-end support, locally and globally, and provide a ‘follow-the-sun’ service. Our global Service Desks handle over 1.1 million contacts per month, using 25 languages, at a price point and quality tailored to meet customer priorities. We leverage analytics, chatbots and intelligent automation to improve our agent productivity and each customer’s experience.
Remote Infrastructure Management
The scale of our operation means we can support users and systems anywhere in the world, 24 hours a day, seven days a week. From private and public clouds to user devices, our Infrastructure Services manage and improve availability, performance and security.