Support & Maintenance
Keep business moving
With IT departments under pressure to deliver more for less, meeting demand from the business while also maintaining service quality is increasingly difficult. Downtime – whether it affects the datacenter, the network or end user devices – can cause significant disruption to a business. Organizations must have adequate maintenance services to minimize the impact of IT issues.
- Scalable and consistent services, adhering to ITIL standards
- Processes are ISO 90001 quality standard accredited
- Force of 4,600 mobile engineers around the world
- 350,000 customer devices proactively managed
Computacenter supports 4.98 million users worldwide, from a Global Service Desk team 2,500-strong and a Global Infrastructure Operations team of 1,400.
Lower cost and lower risk
Our multi-skilled team complements our customers’ internal resources with services that extend from maintenance, deskside installations, moves and changes (IMAC) and ad-hoc support, to providing trained operations staff and service desk analysts.
Our flexible and reliable on-site engineers operate all over the globe and effective maintenance services help to safeguard the delivery of core IT services and change projects.
Repeatable best practice
Computacenter’s Shared Services Model enables us to share best practice across our customer base, which means you can benefit from cost-savings and continuously improved service quality.
Where To Next?US Management
Next Generation Service Desk
Computacenter plc acquires PathWorks GmbH in Switzerland