Professional & Managed Services

Managed Staffing

Traditional staff augmentation models place resources with customers to perform duties at their direction. Staffing vendors have little interaction with resources after placement nor communications with the customers to ensure their goals are being achieved. Computacenter sets a different standard for managed staffing. By assigning Service Managers to each contract, the customer experience is enhanced. It leads to true partnership based on collaboration and alignment of strategic business objectives. Service Managers work with Computacenter Account Executives to grow relationships with Customers and to learn the customer environments to become staffing partners, not just a vendor.

This allows Service Managers to communicate with current resources and customers to anticipate future staffing needs including additional resources for new technologies being brought into the environment, projects, and expansion of business. By being intimately involved with these opportunities, we can present well vetted, environment and culture appropriate candidates quickly to ensure a Win/Win situation for the customer and Computacenter. By engaging Service Managers to work closely with the customer and actively managing the resources, we achieve:

• High employee engagement, productivity, and commitment
• High retention and low attrition
• Career growth opportunities for our resources
• Great referrals from within the team
• Long term contracts which allows us to provide full benefits to our employees and training opportunities
• A stop gap for customers that want to move to full Managed Services, but are not quite ready to start there. This model allows them to go with Managed Staffing until we can work on a full outcome-based Managed Services model.