As the world continues to change rapidly, we and our customers need to respond swiftly and decisively. These changes are driven both by the seemingly infinite opportunities that technology provides, as well as unpredictable external factors.
Five major trends are driving this complex landscape:
DISRUPTION
Technology continues to be a major catalyst for change across all industries. The democratisation of technology and mass availability driven by cloud, mobility and social presents huge opportunities for creative invention to deliver new market opportunities and challenge the conventional norms
RESILIENCE
Organisations are looking to assure themselves against internal and external threats. Security and privacy remain key challenges but it is also critical to look more broadly to ensure that organisations are able to maintain effective business operation in the face of uncertainty and external impacts.
EXPERIENCE
We are in the midst of the “experience era”. There is a war for talent across many industries, where attraction and retention of talent is a key business issue. Similarly in the face of increased mobility and globalisation, there is a war for the consumer. A single flawed interaction or experience can be costly to reputation. Focus upon the experience at every touch point is now key.
SUSTAINABILITY
Operating organisations responsibly with consideration to the planet, people and communities is now imperative. Encompassing both direct activities and outputs to the wider supply chain and ecosystem in which an organisation operates – demonstrating responsible and ethical practices are critical to customer loyalty, effective partnership and maintenance of reputation.
Drive Operational Efficiency
Sustainable Business
Agility and Growth
Digital transformation may be the goal, but organisations need a solid platform from which to start – to embed reliance and simplify core IT operations, and build on and modernise existing investments. Taking a pragmatic view of the challenging world IT finds itself in today, we offer our perspectives on how to realise new levels of operational efficiency, and increase agility and growth for future-ready environments.
