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World-Class Support

In today’s dynamic global economy, enabling users to work effectively where, when and how they need to has become a priority for organisations of all sizes. For IT this means deploying the right device, improving connectivity and network performance, and above all providing a great user experience.

We right-size end user support to deliver the best fit and value for your business

Why Computacenter?

  • Multi-lingual support in 30 supported languages 
  • 30 service desks globally 
  • Over 11.4 million contacts logged per annum 
  • 4.2 million users across 100 countries

Onshore, offshore, nearshore: Computacenter supports over 4.2 million users across 70+ countries. We excel at delivering end-to-end user support, both locally and globally.

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Your service desk, your choice

Computacenter brings choice, control and consistency to user support services, reducing downtime, enabling change and enriching the user experience. From our digitised Next Generation Service Desk to the Global Service Desk, our services are underpinned by our own repeatable processes as well as ITIL best practices, which help to maximise quality and minimise complexity. 

Transforming support at Visa Europe

NGSD transforms IT support and increases employee engagement at Visa Europe. In one week, online interactions with the service desk leap from zero to 40 per cent! 
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Computacenter builds its own NGSD

Computacenter enriches IT support experience and increases staff productivity with Next Generation Service Desk. The service has transformed how Computacenter's staff access IT support.
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Keeping up with expectations

A great experience is core to end user satisfaction, so operational efficiency is a priority. Agility is also fundamental to the success of the business, meaning change must happen fast. 

Workplace Transformation

Delivering on digital strategy

The adoption of connected, enabled IT services is moving the digital workplace to the heart of your business, and with this comes the need to fundamentally rethink the way you support users.

Digital Makes A Difference

Supporting Digital Natives

As the lines between work and lifestyles continue to blur, IT support needs to adopt a more consumerised approach, all in the quest to become a more productive and enabled user. 
Digital Natives

Knowledge Management

Computacenter helps users help themselves by improving how IT knowledge is captured, shared and updated with digitised solutions and effective management and measurement strategies. 

Consult & Change

ELSEWHERE IN COMPUTACENTER

Partners

Partners

Computacenter's vendor independence enables us to deliver best of...

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Next Generation Service Desk, ​NGSD

Next Generation Service Desk, ​NGSD

NGSD transforms and enriches IT support for users by providing a...

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NGSD and ServiceNow Partnership

NGSD and ServiceNow Partnership

Computacenter, Europe’s preferred IT provider to enable users and...

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