Here you save the pages you visit through the site and have them available to share or download as a pdf.

A HEALTHY FUTURE

UCB

A HEALTHY FUTURE

UCB empowers employees to deliver better value to patients with joined-up IT services, multilingual Global Service Desk and deskside support across Europe and the Americas.


Delivering patient value

UCB’s Patient Value Strategy underpins everything it does. To align IT services to this strategy and deliver the best possible outcomes, it needed to provide a more joined-up IT experience across more than 40 countries.

ucb-logo-blue

 

The partnership with Computacenter enables us to maximise support resources and deliver a more consistent user experience

Anne Vincent, Head of IT Services, UCB
 

Objectives

  • Align IT services to ensure consistency
  • Improve user experience
  • Drive ongoing innovation







By taking a global approach, UCB can identify and prioritise opportunities for improvement while Computacenter takes care of day-to-day user support, enabling both financial and efficiency gains for the company.


Solution

The biopharmaceutical company partnered with Computacenter in January 2016 to improve the user experience and drive innovation. The service is delivered from Computacenter’s Global Service Desks in Spain and the US, as well as local support teams.

Download the full case study here

Outcome

  • Maximised efficiency
  • Reduced operational costs
  • Support for innovation and digitalisation







Future of the IT Service Desk

Future of the IT Service Desk

The IT service desk is at a crossroads.

Read more
Computacenter - NGSD

Computacenter - NGSD

Computacenter enriches IT support experience and increases staff productivity with Next...

Read Customer Story
Yorkshire Building Society - Workplace

Yorkshire Building Society - Workplace

To cater for steady growth, Yorkshire Building Society opened a new office building in...

Read Customer Story
Customers

Customers

Computacenter maintains a valid list of customer stories that highlight the depth and...

Read more

ELSEWHERE IN COMPUTACENTER

Digital Workplace

Digital Workplace

Across the world, businesses leaders in organisations of all types and...

Read more
Managed Security Services

Managed Security Services

With the motivations and methods for security breaches becoming more...

Read more
vmworld Technology Seminar

vmworld Technology Seminar

vmworld technology seminar

Read more
Get in touch