ITERGO simplifies support for 35,000 users with onsite support and Computacenter Service Desk
Safeguarding user experience
As part of its role as IT service provider for the ERGO insurance group, IT ERGO is responsible for ensuring staff have fast and reliable IT support. When its existing managed services agreement ended, it decided to look for a strategic and scalable approach to supporting its users.
Computacenter is a reliable long-term partner, providing consistent and high-quality services on a daily basis to safeguard the user experience
Dr. Michal Karski, Head of Provider Management, ITERGO
Objectives
- Safeguard business continuity
- Simplify IT support
- Improve user experience
The IT support services enable ITERGO to enhance user experience and free up internal staff to focus on application support and strategic IT management, while working towards an increasingly digital workplace.
Solution
Computacenter provides ERGO with workplace support services, including incident management from a centralised service desk and deskside support and break-fix services.
Outcome
- Boosts productivity
- Frees up internal resources
- Enables continuous improvement
