Eversheds Sutherland maximises user satisfaction and productivity with global multi-channel support services.
Providing 24x7 support services
At Eversheds Sutherland, technology is key to attracting and retaining talent. To meet user requirements, the law firm needed to establish support services to enable users to stay productive from any location.
“Working with Computacenter, we can provide our lawyers with a choice of IT support channels that they can access from any location, freeing them up to focus on providing their clients with the best possible legal advice.”
Andrew McManus, IT Director, Eversheds Sutherland
Objectives
- Empower users with better support services
- Enhance agility and mobility
- Establish a digital workplace regardless of location
Eversheds Sutherland can provide more tailored support services that maximise user satisfaction and productivity.
Solution
Computacenter provides multi-channel end user services from its Next Generation Service Desk for all 60 offices around the world, including web chat, 24x7 telephone support, onsite Tech Bars for face-to-face support and 1,200 self-help knowledge articles.
Outcome
- Supports flexible working styles
- Attracts and retains high calibre talent
- Enables lawyers to focus on serving clients
