The BMW Group provides users with 24x7 access to IT consumables with vending machine concept from Computacenter
Removing cost and complexity from peripheral procurement
BMW Group wanted to reduce the waiting times and costs involved in distributing new peripheral devices to its users. To do this, it needed eliminate the lengthy authorisation process.
"We were really impressed with Computacenter's total flexibility and customer focus. Its philosophy was one of the key factors in developing such an innovative and unconventional IT service concept for the distribution of IT consumables."
Herbert Roell, IT Department, BMW Group
Objectives
- Safeguard user productivity
- Speed up access to peripherals
- Simplify procurement
The vending machine streamlines the procurement process for employees and reduces the costs of accessories, logistics and transport for BMW. The automated approach also provides granular insights into peripheral distribution.
Solution
Computacenter ran a pilot concept which involved converting a commercial vending machine similar to those used for sweets and crisps. Employees use their ID cards to obtain peripheral devices quickly and easily 24x7.
Outcome
- Lower costs
- Greater user satisfaction
- Faster and easier access
