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AIRBUS GROUP PROMOTE HARMONISATION ACROSS EUROPE

AIRBUS GROUP PROMOTE HARMONISATION ACROSS EUROPE

AIRBUS GROUP PROMOTE HARMONISATION ACROSS EUROPE

23/05/2015

Airbus Group has appointed Computacenter as supplier for the Airbus Group Service Desk supporting 140,000 users across 4 countries 24x7.

Computacenter delivers the service from seven desks in France, Germany, UK and Spain for commercial and national sensitive divisions. With this global and trans-divisional contract Airbus has achieved a high level of harmonisation across the group, being able to realise savings and increase customer satisfaction.

Airbus Group is a global leader in aerospace, defence and related services. Headquartered in France, it is the world’s leading commercial aircraft manufacturer.

Computacenter supports more than 140,000 Airbus Group users with one virtual service desks in 7 locations in France, Germany, the UK and Spain. The service covers incident and request management and is delivered in four languages 24x7.

As well as enabling a unified approach across its commercial and national divisions, the partnership with Computacenter helps the Airbus Group make financial savings and increase user satisfaction.

“Thanks to the service desk contract with Computacenter, we have achieved a high level of service desk harmonisation across the group, which will increase efficiency and realise financial savings” commented an Airbus spokesperson.

“We have achieved a high level of service desk harmonisation across the group, which will increase efficiency and realise financial savings”



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