COMPUTACENTER + APPLE
RETAIL LIFECYCLE SERVICES:
TRANSFORMING CUSTOMER EXPERIENCES
Eliminate complexity, cut costs, and maximize value with
efficient, end-to-end management of Apple devices.
Computacenter's Apple Device Lifecycle Services offers you a proven track record of delivering cost-effective, entreprise-scale provisioning and lifecycle support for Apple devices, including iPhone, iPad, and Mac, to retailers.
products shipped to retail customer1
physical stores supported
years of retail experience
1 inc. PEDs / End-User Devices / Desktops & Laptops / hand-Held Terminals./Tills Access Points
END-TO-END APPLE DEVICE LIFECYCLE SUPPORT
Computacenter Apple Device Lifecycle Services includes everything you need to ensure your Apple deployment supports your business objectives, including:
Apple Readiness Assessment ensures
secure, efficient deployment
Workstyle analysis provides users with
products matched to their personas and
offers choices as to how and where devices
are delivered
Financial modeling guides hardware and
software financing decisions with flexible
options that includes leasing, buying, buy-
back, and device-as-a-service models
Device sourcing
for everything point-of-sale (POS)
systems to tablets, kiosks, and mobile
technologies that deliver a seamless Apple
experience by bunding devices with
required peripherals
Device configuration
that ensures a hassle-free out-of-the-box
experience when devices are purchased
through Computacenter and preregistered
in Apple Business Manager
Delivery, installation, and support
with Computacenter's field engineers
onsite and online to ensure a seamless
deployment and fast, smooth
implementation
Continuous device monitoring and analytics
and proactive support optimizes
your Apple deployment, identifying
potential issues and opportunities for increased efficiency
Fast, cost-effective repairs and returns for Apple devices
thanks to Computacenter's status as an Apple Authorized Service Partner , using only
original Apple components and available
onsite when required for security reasons
Redeploy, retire and recycle Apple devices
to maximize their value, including securely
wipping data assessing value, and
sustainability redeploying or recycling them
COMPUTACENTER LIFECYCLE SERVICES
Technical Standards Workshops
Technical Standards Development
Country Compliance Review
Final Technical Standards Approval
Software Advisory
Data Rationalization
License
Advisory
Cost Optimization
Review Forecast & Capacity Planning
Advanced Ordering
Inventory Control
Change Control
Software Advisory
Benchmarking
Commercial
Modelling
Cost Optimization
Integration Center capacity to configure and test with centralized skilled resource
Run scripts and tests
Replace DoA and early life failure from stock
White glove delivery to the customer location
Optimal sustainable delivery
Single flight case delivery
Field technicians and engineers
Scheduling at scale including install resources
Communication and site documentation
Operational support model
Automation & Systems Integration
Dispatch Services
Decommission
Secure asset recovery
Data wiping
Remarketing
Redeployment
Recycling
OPERATIONALIZE THE END-TO-END PROCESS
- Technical standards and governance
- Consolidated supply provides better visibility and control
- Better financial control and advanced ordering
- Reduce the time, complexity, and cost of deployment
- Removes storage costs
- Reduces head count required to build / implement
COMPUTACENTER LIFECYCLE SERVICES
TECHNICAL STANDARDS
Technical Standards Workshops
Technical Standards Development
Country Compliance Review
Final Technical Standards Approval
Software Advisory
Data Rationalization
License
Advisory
Cost Optimization
SUPPLY CHAIN MANAGEMENT
Review Forecast & Capacity Planning
Advanced Ordering
Inventory Control
Change Control
Software Advisory
Benchmarking
Commercial
Modelling
Cost Optimization
STAGING & INTEGRATION
Integration Center capacity to configure and test with centralized skilled resource
Run scripts and tests
Replace DoA and early life failure from stock
LOGISTICS
White glove delivery to the customer location
Optimal sustainable delivery
Single flight case delivery
FIELD SERVICES
Field technicians and engineers
Scheduling at scale including install resources
Communication and site documentation
OPERATE
Operational support model
Automation & Systems Integration
Dispatch Services
DISPOSITION
Decommission
Secure asset recovery
Data wiping
Remarketing
Redeployment
Recycling
OPERATIONALIZE THE END-TO-END PROCESS
- Technical standards and governance
- Consolidated supply provides better visibility and control
- Better financial control and advanced ordering
- Reduce the time, complexity, and cost of deployment
- Removes storage costs
- Reduces head count required to build / implement
SIMPLIFYING EVERY ASPECT OF YOUR APPLE DEPLOYMENT
Source, manage, and deploy all
Apple devices
Send to office or employee home -
even internationally
Auto configure iOS / iPadOS /
macOS devices
Source, send, and manage
peripherals
Optimize for updates
SIM card insertion
Device protection
User guides
Branded re-boxing
Enroll from anywhere
RETAIL SUCCESS STORY
COMPUTACENTER HELPS RETAILER REALIZE 4X FASTER DELIVERY, VELOCITY, AND SUBSTANTIALLY LOWER COSTS
A major retailer come to Computacenter for help deploying thousands of point-of-sale devices with varying requirements in its brick-and-mortar stores. The company's prior deployments hadn't gone as quickly or smoothy as hopped.
Computacenter Apple Lifecycle Services delivered a complete solution, configuring, and installing software, bundling an iPad and payment card transaction device, and then distributing them to the stores.
Computacenter's Advanced Exchange Program self-service portal simplified user reporting issues, while a zero-touch user experience maximized efficiency and increased productivity.
THE RESULTS?
Faster roll outs, reduced costs,
and seamless visibility
100,000+
iPads delivered in 12months
1,000
iPad configurations and kitting per day
COMPUTACNETER'S STATE-OF-THE-ART U.S. INTEGRATION CENTERS
Watch this brief video to learn about Computacenter's state-of-the-art U.S. Integration Centers.
To learn more about Computacenter's Apple managed services, contact us
