Accelerating our collaboration with Microsoft 365

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Service remains unaffected and productivity is enhanced as people embrace flexible working.

Computacenter successfully rolled out Microsoft Teams to 16,000 users inside 4 weeks, with 90% of our people enabled for remote working. Service to Computacenter’s customers remained entirely unaffected.

Objective

In early 2020, Computacenter was committed to moving away from their existing unified communications and telephone platforms, to fully leverage their Microsoft Office 365 subscription and provide a better user experience. They needed to fully embrace the capabilities of Microsoft Teams, with an effective adoption approach for the company’s 16,000 users. The programme was also expected to provide cost reuctions, improved reliability and performance, and greater flexibility.

Solution

Computacenter replaced their existing collaboration tools with Microsoft Teams deploying the User Adoption Framework to maintain focus on people and ensure successful adoption of the new capabilities. This led to improved user satisfaction and productivity, despite the global pandemic forcing the rollout to be brought forward by nine weeks. Home-working for our people was achieved by moving on-premise data to the cloud and quadrupling VPN capabilities.

Outcome

The programme was successfully delivered within 4 weeks, and service to Computacenter’s customers remained entirely unaffected. Feedback from users has exceeded expectations, with hundreds reporting a significant improvement with their new digital and remote workstyle.

With the global outbreak of COVID-19, we had to rapidly adapt and accelerate our deployment of Microsoft Teams, to support homeworking of at least 70% of our staff, including all Service Desk personnel.

Stephen Pitt - Workplace Director, Computacenter

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