Here you save the pages you visit through the site and have them available to share or download as a pdf.

ENABLING RESPONSIVE CUSTOMER SERVICE

Waitrose

    ENABLING RESPONSIVE CUSTOMER SERVICE

Need for standardised telephony system

To ensure customers continued to receive the highest standard of service on the shop floor, Waitrose wanted to free up branch-based Partners from spending time on the phone in the back office. To support its Future Branch Structures project and reduce call costs, it needed a telephony system that was standardised across all its branches.


The new IP telephony system has enabled our Partners to spend more time helping customers.

Ben Hart, Project Manager, Waitrose

OBJECTIVES

  • Cost Reduction
  • Continuous Improvement/Innovation

Global Service Desk supports Waitrose

Waitrose partnered with Computacenter to deploy a Cisco IP telephony solution that included cordless handsets and a wireless network infrastructure. The IT services and solutions provider conducted surveys, upgraded access points and deployed handsets. It is now responsible for supporting the IP telephony system from the Computacenter Global Service Desk.

Download full case study here

​Outcome

  • Improved partner productivity
  • Enhanced customer service
  • Reduce costs
  • Improved communications
Customers

Customers

Computacenter maintains a valid list of customer stories that highlight the depth and...

Read more
Customer Stories

Customer Stories

Read more
Akzo Nobel

Akzo Nobel

Computacenter provided a ‘shop-in-a-box’ solution for AkzoNobel.

Read Customer Story
Bristol City Council

Bristol City Council

Bristol’s 432,000 residents rely on Bristol City Council for a variety of public services,...

Read Customer Story

ELSEWHERE IN COMPUTACENTER

IT Agenda

IT Agenda

The development of social, mobile, analytics and cloud technologies,...

Read more
Solutions

Solutions

Our compelling services portfolio considers the changing environment...

Read more
Locations

Locations

Check our worldwide presence.

Discover more
Get in touch