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IMPROVING TEAM PRODUCTIVITY

TGI Friday's UK

    IMPROVING TEAM PRODUCTIVITY

New print environment needed

Award winning restaurant chain TGI Friday's UK has over 60 restaurants. Each site needed access to colour printing devices for day-to-day requirements. Printers became obsolete very quickly, which meant restaurants stock piling consumables that were no longer useful. The company also struggled with an increasing failure rate and poor reliability which could impact team productivity.


Our printer call volumes have decreased by a massive 81 per cent, which means our people can get on with what they're best at - running our restaurants.

Debbie Whittle, Service Delivery Manager, TGI Friday's UK

OBJECTIVES

  • Cost reduction
  • Continuous improvement/innovation

Design and deliver new print environment

TGI Friday's turned to us to design and deliver a new printing environment. Following analysis of requirements, we conducted a benchmarking exercise to identify the most appropriate devices for the customer's needs. Following a successful trial, we installed the Epson Workforce Pro printers in just five weeks. We are now responsible for managing and supporting the new print environment.

Download full case study here

Outcome

  • Flexible workplace
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