Dairy Crest need responsive support services
As the leading UK-owned dairy company, Dairy Crest must provide its users with responsive support services to ensure its products reach customers on time. Following an IT modernisation initiative, the company was keen to adopt a more structured approach to IT service delivery both internally and with its IT partners.
The new approach to IT support will help us maintain a seamless supply chain and enable users to work faster and smarter.
Nina Pink, IT Service Manager, Dairy Crest Group
OBJECTIVES
- Continuous improvement/innovation
- Cost reduction
- Risk avoidance
Dairy Crest supports 2000 IT users
We have worked with Dairy Crest to support its circa 2,000 IT users and critical JBA ERP system since 2008. Under a new three-year contract, the service desk provision has been relocated from the UK to our facility in South Africa. Following the transition, the two companies are now working together on a number of continuous improvement initiatives.
Download the full case study here.Outcome
- Managed workplace
- Managed applications
