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IT processes and desktop management

CEI De Meyer

IT processes and desktop management

CEI De Meyer optimises the efficiency of IT processes and desktop management thanks to Computacenter.


Centralised desktop management and automation of internal IT processes

When CEI - De Meyer nv, or one of its fellow-subsidiaries, ordered new desktops, the relevant IT department would prepare these after restoring an associated image and by running a Microsoft batch file. But there were a number of problems: the installation of updates and new software did not take place on a central basis, it was not possible to check what end-users had installed and there was no overview of the number and types of licences on the different devices (desktops, smart phones, tablets, etc.). The IT department tried to keep this information updated in a Microsoft Excel spreadsheet, while several of the other companies did so in Microsoft Sharepoint. The result was a range of different reporting systems and a lack of an accurate overview.

CEI - De Meyer nv launched a request for proposals for the roll-out of SCCM 2012. Computacenter was chosen, not just for its competitive pricing, but also for the expertise that it was able to point to in this area. Other partners were also spoken to. Thanks to Computacenter’s joint negotiations, CEI - De Meyer nv was one of 50 companies in the world that were able to install the product before it was released onto the market.

ceidemeyer

 

Computacenter’s knowledge and expertise have ensured a smooth roll-out of Microsoft System Center Configuration Manager across the various branches, sites and fellowgroup companies of CEI – Demeyer nv. The tool provides us with clear reporting on the number and types of licences and simplifies software installation and updates on the 600 or so devices within the company.

Michel Heuvelmans, ICT employee CEI - De Meyer nv

Objectives

  • Access to skilled Resources
  • Continuous Improvement/ Innovation
  • Cost Reduction
  • Growth / Business Change

Windows 8 will be rolled out across all devices. CEI - De Meyer nv has indicated that only then will it achieve the full anticipated time saving for the IT department.


Clear reporting, centralised installation and updates of software packages

The roll-out of SCCM took place in a number of phases. The most important thing for the group was clear reporting. The Windows update was therefore first rolled out on the approximately 600 devices at the different sites and in the different branches. This was done by installing SCCM on the master server, located in the head office in Brussels. This is connected with the other servers on which SCCM was also installed. The devices were coupled to the servers, and the client agents were automatically pushed via SCCM. When SCCM scanned the network and encountered a client that was part of the group and on which there were installation rights, the agent was automatically installed there. The installation of the agent itself took place in the background, so the end-users were not inconvenienced by the process.

Download the full case study here.

Outcome

  • Greater efficiency
  • Time savings
  • Simplified management
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