Intelligent Support

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Enable people to do their jobs better every day through personalised, intelligent and relevant IT “End User” support services

  • Convenient to access and user friendly
  • A consistently great support experience through a choice of channels including smart hands, walk-up assistance and self-service
  • Pre-emptive support via machine-learning and pattern spotting analytics with automated execution

Service Desk

Our Service desk is a comprehensive IT support solution designed for efficiency and user satisfaction. It include a user-friendly portal, IVR guidance, live chat with virtual agents, and a 14/7 multilingual virtual assistant. We seamlessly transition from automation to live support, ensuring your IT needs are met promptly. Contact us to experience efficient and reliable IT support today !

experience optimisation

Experience Optimisation

At Computacenter, we've developed an innovative service that empowers our Service Desk with advanced analytics solutions, enabling faster problem diagnosis and proactive identification of future issues that may impact users. This, in turn, leads to heightened user satisfaction. Our dedicated Data Analysts work in tandem with AI-powered Proactive Engineers to detect and address problems before they occur, ensuring a seamless user experience.

We go beyond conventional analytics by prioritizing employee well-being and obtaining insights directly from the source—the employees themselves. Our approach encompasses not only hard metrics but also focuses on enhancing delight and productivity aspects that end users bring to the table. At Computacenter, we're committed to providing a holistic view of the entire customer ecosystem to deliver exceptional service.

Field and on-site services

Field and On-Site Support Services helps organisations with physical proximity of our field service solutions when remote or digital resolutions aren’t appropriate. There are a range of support services and delivery approaches that deliver fast, personalised, convenient assistance. We deliver support where people need it; in their office, on their campus, at home, in their production facility or even on their shop floor. Our service has multiple support models that are based on SLAs and include Next Business Day, Same Day, Event and VIP.

onfield services

Modern Endpoint Management

Endpoint Management delivers a centralised and consistent method of managing workplace devices and draws together multiple technologies into a unified managed service. Computacenter use a mix of unified tools and techniques wherever possible to simplify how both physical and virtual devices can be managed.

Optimise existing investments and utilise our own automation platforms to deliver an efficient service providing your people an exceptional experience wherever and however they are working.

Managed SD Campus

Managed SD Campus is designed for customers seeking advisory, transformation, and managed services as part of an end-to-end network service. Enterprises can securely meet their networking goals with minimal exposure to unnecessary risk. Computacenter’s experience will take customers through the advisory, plan, design, build, and run phases to create a campus network that works for business.