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Customer Story

Asahi

Toasting a successful managed service

Computacenter support Asahi's complex operations with ServiceNow.

Computacenter’s ServiceNow Centre of Excellence (formerly TeamUltra) are helping Ashai save time and improve operational flexibility with the installation of ServiceNow.

 

Objective

 

Asahi Breweries Europe (ABE) support over 8,000 production, sales and operations users in five different languages. They were looking to achieve best practice IT Service Management and a strong user experience, with ServiceNow to support their complex operational needs.

 

Solution

 

Computacenter's Managed Service is part of the SaaS strategy at Asahi, delivering core ITSM applications into Asahi’s corporate IT environment. The service proactively manages all aspects of the ServiceNow platform including day to day administration, Level 2 and 3 support, patching, bug fixes, version upgrades and minor enhancements. Full system monitoring, on-going system performance reviews and regular service reviews ensure ServiceNow operates efficiently and meets business objectives.

 

Outcome

 

Computacenter has enabled Asahi to leverage ServiceNow to deliver a fast and effective service to business users. The Managed Service has saved time and enhanced operational flexibility. Asahi has simplified and improved business processes without impacting on activities such as Change Management.

 

We have worked with other ServiceNow partners in the past but the technical knowledge and service that we receive from TeamUltra is the best that we have experienced.

Martin Stepar - Service Desk Manager at ABE Group