Support & Maintenance

Cost-effective support

With IT departments under pressure to deliver more for less, meeting demand from the business while also maintaining service quality is increasingly difficult. Downtime – whether it affects the datacenter, the network or end user devices – can cause significant disruption to a business. Organisations must have adequate maintenance services to minimise the impact of IT issues.

Why Computacenter?

• Scalable and consistent services, adhering to ITIL standards
• Processes are ISO 90001 quality standard accredited
• Force of 4,600 mobile engineers around the world
• 350,000 customer devices proactively managed

Lower cost and lower risk

Our multi-skilled team complements our customers’ internal resources with services that extend from maintenance, deskside installations, moves and changes (IMAC) and ad-hoc support, to providing trained operations staff and service desk analysts.

Our flexible and reliable on-site engineers operate all over the globe and effective maintenance services help to safeguard the delivery of core IT services and change projects.

Repeatable best practice

Computacenter’s Shared Services Model enables us to share best practice across our customer base, which means you can benefit from cost-savings and continuously improved service quality.