The Post Office agree to new managed service from Computacenter
The Post Office has agreed a new IT managed services contract with Computacenter that will support its modernisation agenda and growth strategy. The contract for the End User Computing Tower, comprising 11,500 branches and 4,000 head office users, will enable the Post Office to enrich the customer experience by improving the delivery of existing services and accelerating the introduction of new products.
Post Office partners with Computacenter
“Our aim is to build an IT ecosystem of best-of-breed partners. Computacenter will bring greater efficiency and agility to end user computing at the Post Office, which will empower our staff and help digitise our business,” said Sewell. The transformation also involves deploying a new workplace platform, including Microsoft Office 365, which will improve collaboration for the Customer Support Centre head office users, and introducing managed print services to help reduce costs and complexity.
The end user computing contract with Computacenter will help us modernise our IT systems and make our business more responsive and customer-focused.Lesley Sewell, CIO, Post Office
Deploying workplace technology
Computacenter will be deploying new workplace desktops, laptops, tablets and peripherals to the Post Office branch and head office users. It will also be delivering a range of support services, based on a utility cost model, which will be key to transforming the Post Office’s business.
The core workplace platform, which will support the Post Office’s separation from the Royal Mail Group, will be hosted in Computacenter’s Tier IV certified Romford datacentre on a resilient private cloud infrastructure and monitored 24/7 by its Operational Command Centre.Download the full press release here.