Technology Services (RM1058)

Computacenter solutions on the Technology Services Framework

Technology Services (RM1058) is replacing the IT Managed Services RM717 (IT Managed Services) Framework. The scope of the Technology Services Framework is broad. It covers Managed Services, Contracted Services, Support Services and Major projects which can be found in datacenters, networks, workplace and their associated services and solutions; all of which are Computacenter’s area of expertise.

• Lot 1: Help desk/Service desk
  The single point of contact between a service provider and users within an organisation. Delivered from our 6 national or international locations, over 2,000 analysts manage over 3.5 million tickets per year.
• Lot 2: Desktop Support
  Desktop support is the technical services offered by a support organisation to a user or users experiencing problems with their computers. Our 2,200 accredited engineers operate nationwide and deliver services to one in every three high street banks.
• Lot 3: Network Management
  Computacenter helps organisations safeguard the availability and performance of network devices and environments – wired or wireless – by optimising key operational processes.
  A global range of Network Operations Centres (NOCs) and Operational Command centres (OCCs) offer customers the ability to tailor a service that suits their required service levels, budgets and regulations.
• Lot 4: Network and content security
  We deliver ISO27001 network and content security from our NOC with best of breed partners including Checkpoint, Cisco, F5, Juniper, McAfee, RSA, Symantec and VMware to deliver the highest standards to protect your data.
• Lot 5: Infrastructure, Maintenance & Support (IMS)
  We manage all library infrastructure hardware and software operations, including server and storage systems. We support production applications, whether open source, developed in-house, or third party. From end-to-end managed services to tower-based ecosystems and transformation programmes, we support and maintain servers, storage and infrastructure.
• Lot 6: Audit services & Asset management
  We offer a systematic and independent examination of data, statements, records, operations and performances (financial or otherwise) of IT Software & Hardware. Our track record of audit services has resulted in significant asset relocation, cost avoidance, compliance positions, cost savings and the remarketing of redundant equipment.
• Lot 7: IT Infrastructure Transition Services & Delivery
  Our services combine repeatable processes, shared facilities, best practice tools and experienced people to deliver consistent outcomes. We have transitioned over 20 new contracts in the last three years, most recently over 50,000 end user contracts involving Network Rail and the Foreign and Commonwealth Office. We improve operational efficiency. We accelerate business change. We drive service improvement. And we do it all for a predictable, transparent cost.
• Lot 8: Service Integration/Service Integrator
  Computacenter integrate services with a network of over 2,700 partners and subcontractors. We work with customers, telecoms providers and tower based providers.
• Lot 9: Disaster Recovery/Business Continuity
  We deliver disaster recovery policies and procedures that are related to preparing for recovery or continuation of technology infrastructure which are vital, to an organisations business continuity. This includes National Critical Infrastructure that may have, by its nature, enhanced requirements.
• Lot 10: Back up and Data Services
  Computacenter will deliver remote, online and managed backup services. This will provide users with a system for the backup, storage, and recovery of computer files delivered as a Public Cloud, Private Cloud, Hybrid or on premise.
• Lot 11: Asset Disposal
  Computacenter partners with RDC who have been given three Queen’s Awards for Enterprise for Innovation, Sustainable Development & International Trade. We provide remanufacturing, recycling and remarketing services up to the highest security levels, in line with CESG standards and WEEE legislation.

Computacenter services, terms and conditions are listed under contract RM1058.

Find out more general information about the technology services framework here