I remember when I resolved my first customer issue. I’d completed my three weeks of training and was all set to receive the first customer contact. Naturally, I was nervous about it. Would I be able to answer the query?

The contact came in via an online chat and was something we’d covered in our training, so I found it easy to resolve. Bingo!

It was a great feeling. And I still feel the same way every time I helped a customer, whether I was talking online or via the phone.

I feel that I’m doing something important for Computacenter and know the company values me.

Julien Foucault
First Line Analyst, Hungary