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NGSD WINS INNOVATION AWARD

AECUS innovation awards 2016

NGSD WINS INNOVATION AWARD

07/09/2016

COMPUTACENTER WINS AECUS INNOVATION AWARD 2016

Computacenter, Europe’s preferred IT provider to enable users and their business, is delighted to announce that it has today been named a winner in this year’s Aecus Innovation Awards.

Computacenter received the award for their unique Next Generation Service Desk solution and innovative deployment processes that enabled Hays Recruitment to digitally transform their service desk, shifting behaviour amongst international workforces and improving productivity.

Established in 2014, The Aecus Innovation Awards were created to encourage innovation excellence and celebrate the best examples from the outsourcing and services landscape. The award is bestowed on projects that highlight how providers and clients are working together in new ways to create value.

With the majority of IT support still telephone-based, the recruitment giant came to Computacenter to provide employees with a broader choice of engagement channels. By providing relevant and responsive support 24x7, Hays can maximise the time spent on revenue-generating activities, driving profitable growth, and create greater staff retention and satisfaction through a more user-centric support experience.

"It is brilliant that the NGSD solution has been recognised as a forward-thinking innovator in the space. The combination of our expertise with market-leading technology creates a unique consumer-strength digital experience for the corporate world. Our continued focus on the user experience with zero need for training led us to transform an extremely complex technical solution into an intuitive and enjoyable tool. The adoption levels speak for themselves and since the launch of our mobile app on iOS, Android and Windows we now have users who only engage IT support through their smartphone, meaning they have unified 24/7 support from any location in the world."

Steve Rayner, Group Service Innovation Director, Computacenter

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