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Quality boost of NHS Services


Quality boost of NHS Services


NHS services in Worcestershire will be able to provide a more responsive and efficient service

NHS hospitals, health centres and GP surgeries in Worcestershire will be able to provide a more responsive and efficient service to thousands of patients thanks to a new ICT partnership.

Worcestershire Acute Hospitals NHS Trust, Worcestershire Health & Care NHS Trust and Worcestershire’s three Clinical Commissioning Groups have signed a shared ICT services contract that will improve the reliability of core clinical systems as well as the availability of electronic patient records and other important information.

James Longmore, ICT Director for Worcestershire Acute Hospitals NHS Trust commented: “The new shared ICT services contract will enable us to improve efficiency, patient safety and health outcomes by minimising ICT downtime and disruption for clinical and administrative staff.”

Better ICT reliability and information availability will be key to helping the NHS in Worcestershire move towards delivering higher quality 24x7 services and achieving a paperless environment, as mandated by the government.

The contract with Computacenter covers remote and desk-side support for more than 9,000 NHS employees across 160- plus sites, including eight hospitals and 66 GP surgeries. Computacenter will be responsible for managing and maintaining the organisations’ core ICT infrastructure, which includes 500 servers, thousands of networking components and 600 terabytes of storage.

Colin Innes, Head of IT for Worcestershire Health and Care NHS Trust, commented: “Like any NHS organisation, we are being challenged to deliver more services with limited resources. By modernising our ICT services and systems, we will be able to deliver better outcomes by achieving greater efficiencies.”

A modernised ICT framework will provide a solid foundation for future technological initiatives, such as mobility, desktop virtualisation and secure information sharing across NHS organisations.

A number of ICT transformation initiatives are already being planned as part of the five-year contract, including providing enhanced connectivity for the county’s GP surgeries and establishing unified communications for community and mental health workers. Computacenter will also be assisting the Worcestershire organisations in transforming datacenter operations.

As well as consolidating and virtualising the server and storage infrastructure, Computacenter will be adding greater resilience to the datacenter to prevent clinical application outages.

Chris Greening, Associate (IT Programmes) for NHS Arden and Greater East Midlands Commissioning Support – which is part of the NHS South Worcestershire Clinical Commissioning Group and provides services to the three Worcestershire Clinical Commissioning Groups and their general practices – commented: “The complex and distributed nature of primary care services highlights the challenges we face in providing a resilient and adaptable IT operation that reflects and responds to the demands placed on clinical and commissioning services.”

Computacenter will be drawing on its industrialised processes and proven methodologies to streamline core ICT management tasks, such as problem, patch, asset, capacity, security and build management, as part of the contract.

Edward Kenny, Computacenter’s Director of Regional Government, said: “By taking a shared approach to ICT service delivery, the NHS in Worcestershire will be able to drive greater innovation, enable better governance and deliver measurable results in a rapid timeframe.” The first phase of the service went live on 1 December 2014 and will continue to be rolled out across all three organisations during the rest of 2015.




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