A healthy future

Please enable Javascript to have a better user experience Bitte aktivieren Sie Javascript, um eine bessere Benutzererfahrung zu erzielen Activez Javascript pour avoir une meilleure expérience utilisateur Schakel Javascript in voor een betere gebruikerservaring

UCB empowers employees to deliver better value to patients with joined-up IT services, multilingual Global Service Desk and deskside support.

UCB’s Patient Value Strategy underpins everything it does. To align IT services to this strategy and deliver the best possible outcomes, it needed to provide a more joined-up IT experience across more than 40 countries.

Objective

  • Align IT services to ensure consistency
  • Improve user experience
  • Drive ongoing innovation

Solution

The biopharmaceutical company partnered with Computacenter in January 2016 to improve the user experience and drive innovation. The service is delivered from Computacenter’s Global Service Desks in Spain and the US, as well as local support teams.

By taking a global approach, UCB can identify and prioritise opportunities for improvement while Computacenter takes care of day-to-day user support, enabling both financial and efficiency gains for the company.

Outcome

  • Maximised efficiency
  • Reduced operational costs
  • Meets patient value promises
  • Support for innovation and digitalisation

The partnership with Computacenter enables us to maximise support resources and deliver a more consistent user experience.

Anne Vincent - Head of IT Services, UCB
Download the full customer story
Back to Customer Stories homepage Terug naar de startpagina van klantverhalen Zurück zur Startseite der Customer Stories Retour à la page d'accueil des témoignages clients

Latest customer stories Derniers témoignages clients Neueste Customer Stories Nieuwste klantverhalen