Computacenter and HappySignals announce strategic partnership 

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Partnership embeds end-user sentiment analysis into Computacenter’s Intelligent Support services to further understand, manage and improve employee IT experience

Computacenter and HappySignals are excited to announce a strategic partnership that empowers customers to understand the positive and negative impact of their IT on their business and people.

HappySignals end-user sentiment analysis tool will be a vital component of Computacenter’s ground-breaking Sentiment Benchmarking Service and a rich source of information into their XMO (Experience Management Office), massively enhancing the definition, delivery, and business relevance of experience level agreements (XLAs) for IT. Understanding end-user sentiment is crucial in today’s digital landscape.

Studies have shown that companies with high levels of employee satisfaction experience a 20% increase in productivity and a 21% improvement in profitability. With this partnership, Computacenter aims to provide deeper insights into end-user experiences, allowing for more preemptive, proactive and responsive IT service management.

“This exciting partnership with HappySignals reflects our dedication to continual innovation and excellence,” says Richard Umney, Director, Portfolio Innovation and Design at Computacenter.

Katie Bates, VP Global Partnerships and Alliances at HappySignals, highlights the significance of this announcement: “This partnership not only enhances HappySignals and Computacenter’s service offerings but also elevates the importance of experience level agreements in the market. Understanding the employee experience within enterprise organisations is more important now than ever before, and Computacenter’s approach to delivering human-centric services shines a new and exciting lens on true service excellence.”

Some key benefits of the Partnership:

  • Enhanced Service Quality: HappySignals’ sentiment analysis capabilities will allow Computacenter to identify and address customers’ IT issues more efficiently, resulting in improved end-user satisfaction and productivity.
  • Real-Time Feedback: The partnership will enable Computacenter to gather real-time feedback from users, providing immediate insights into their Customers' IT experiences and helping them to make data-driven decisions.
  • Benchmarking and Analytics: HappySignals offers industry-standard benchmarking, allowing Computacenter to compare its IT service performance against market leaders and continuously strive for excellence.
  • Experience Management Leader: Computacenter's human-centric approach makes them a top choice for IT services, setting them apart as forward-thinking in prioritising user sentiment.

Contact:

Katrina Parker
Senior Marketing Communication Manager
katrina.parker@computacenter.com

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