Shift focus to the experiences of your people
Across all industries, Computacenter has found that experience is becoming a significant point of focus for our customers, who are discovering the benefits of putting people and their experience as an integral part of their workplace strategy, and looking to measure these ‘moments of truth’.
For us, we put people front and centre for every single service we provide. Experience Level Management is something we do to ensure that employees are getting the support they need, in the way they want and at a time that suits them.
Our approach is to start by understanding your business outcomes and how you would like to achieve them. Computacenter’s framework is based on the following common Experience Outcomes :
- Employees can work anytime/anywhere with the right level of service availability, performance and functionality
- Employees benefit from significant enhancement in functionality driven by more rapid enablement and adoption of technology
- New Employees receive a positive first impression of the organisation as a result of a slick New Joiner process that gets them online quickly
- Employees hold a positive impression as a result of any interaction with the IT support function
Our Workplace Services and Solutions include…
Develop an efficient, automated way of managing diverse devices and applications across your organisation.
Service Desk & Remote Support
Deliver exceptional employee experiences to ensure that people are productive, and that the best talent is retained.
Device as a Service (DaaS)
Maintain an efficient and productive product lifecycle by optimising all steps of our core services in one solution for you.
Provide intuitive and empowering tools that make it easy to get work done. Empower your employees to work at their best and collaborate with colleagues – from anywhere.
Analyse and utilise the data being generated across your IT systems and technologies that captures critical information of your business and IT in order to help drive productivity and employee experience.
Multi-location, multi-device work means organisations have to predict and prevent issues and deliver people-centric assistance, so employees stay productive throughout the day.
Mobility & Hybrid Working
Your people need consistent, secure and seamless experiences via new workplace platforms and devices – wherever they are.
Always Current, Always Secure
Protecting complex IT estates and staying compliant can put an enormous strain on IT. Organisations need to streamline and update deployment processes without negatively impacting employee experience.
Adoption & Engagement
Successful organisations have fully-engaged, appropriately-trained employees who feel confident with their workplace tools.