Enabling users; enabling business
Today’s workforce is demanding more user-centric IT services. The way people work, where they work from, and even when they choose to work shapes new user behaviours that IT has to respond to. It’s an ‘always-on’ world for which the right infrastructure must be in place. It has to be kept running around-the-clock and, if it goes wrong, users want to be able to report and resolve issues quickly and easily.
- 31 service desks staffed by 2,500 employees
- 1,400 global infrastructure specialists in 7 Operational Command Centres
- Multilingual team handles 12.8 million contacts in 27 native languages
- 7.2 million infrastructure events proactively managed every year
- 4.98 million users supported around the world
- More specifically for Belgian headquartered companies, we deliver services to more than 10.000 users across 30+ countries 24/7, in more than 10 languages.
Our excellent renewal rates are the result of a great customer relationship model that puts them first and works to truly understand them. Enabling users and their business is central to what we do.
End-to-end user experience
Our end-to-end security, network, datacenter, workplace, service desk and support services come together in a seamless Managed Services model tailored to each customer’s individual service needs.
From our professional field-based engineers to highly responsive service desks and managed operations, we enable a flawless and secure user experience that will create long-term value for your business.