ACHIEVING MORE FOR LESS
Making IT more repeatable, predictable and affordable
The Shared Services Factory underpins Computacenter’s industrialised approach to IT service delivery. It combines people, processes, tools and facilities to provide customers with a consistent, quality experience for a lower cost.The Shared Services Factory brings together the IT expertise we’ve gained from thousands of customer engagements. It underpins every area of service delivery at Computacenter – from transitioning new contracts and allocating engineering resources to executing projects and resolving incidents.
By blending innovation with industrialisation, Computacenter’s Shared Services Factory helps businesses achieve their goals and enable their users.
Our industrialised processes
MyTransfer - Computacenter’s methodology for transferring employees as part of a services contract or acquisition helps ensure that critical staff and skills are retained.
Tempo - By capturing and re-using best practice, Tempo helps us successfully deliver hundreds of customer projects every year.
MOS - Our Management Operating System (MOS) enables us to forecast work volumes, trends and capture improvement ideas so we can accurately plan resource requirements and meet customer demand.
PASS12T - Founded on a ‘shift-left’ principle, PASS12T enables us to drive down service costs and complexity through automation, self-service and prevention.
CVS - The Customer Value Strategy helps us gain a greater understanding of an organisation’s strategic and business goals, so we can align our improvement activities and measure our performance.