ANALYST AND ADVISOR RELATIONS
Computacenter’s ambition is to be Europe’s preferred IT provider to enable users and their business in a digital world. To that end, we have embarked upon a number of strategic initiatives which build upon the driving forces of Social, Mobile, Analytics and Cloud technologies for the long-term. The following strategic offers are central to our ability to meet the changing needs and roles of our three stakeholders: the users, their business and the CIO.
We will enable users by enhancing their service desk experience through a step-change in self-service and knowledge-based automation. By increasing the proportion of digital interactions and accelerating the incident management process, we will maximise the productivity of our customers’ users and our own service desk agents.
Enabling users means securing users. At Computacenter, our security experts have more than 20 years of experience in developing security offerings for our customers. We are developing this with even more focus on customer end-point protection, becoming the one-stop-shop security provider to our customers.
Utilising cloud technologies is of strategic importance to our customers, as IT departments can offer even better services and speed up the deployment of new infrastructure and software. We are aligning and extending our offering for end user cloud services and as a builder, integrator and provider of private and hybrid cloud services.
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At Computacenter, we believe that successful digital transformation must enrich the working lives of people and promote an improved work/life balance. This is as true for ourselves, as it is for our customers.
As long-term partners of our customers, we take responsibility for helping them to make the digitisation of work processes a positive experience for their people. Digital Me takes an outcome-based approach to achieving our customers’ business objectives, by enabling and empowering their people with the most appropriate digital technologies and tools.
From assessing the workstyles and needs of their people, we design and build digital identities to drive user engagement and satisfaction for individuals and key groups of users. Drawing upon our rich workplace and service portfolios we enable digital platforms, collaboration tools, access to information and increased self-service – fuelling enhanced performance, transformation and continuous innovation; right across the business.
This is IT built for people. This is Digital Me.