DIGITAL CHANGE AGENTS
Next Generation Service Desk
You've got to start with the user
The IT service desk is at a crossroads. Many market commentators believe evolution has been too slow; they are calling for a radical new vision of the service desk - not only in terms of how it works, but also in how it serves the people who use it. It has to have a completely new vision of its place within an organisation and its role in driving effectiveness and value.
Striking a balance
- Functionality versus strategic service
- Consumer-like expectations versus corporate standards
- Unavoidable cost versus investment in people
- Self-empowerment with real expertise
- Technological transformation with business enablement culture
It's about sharing knowledge, collaboration and a great user experience of the IT itself. It's the face of IT - the shop window - so it has to be a priority to prove its relevance.
So what's next?
To debate the future of the service desk we're bringing together four very experienced thinkers who have been leading our efforts to build that new approach...
Find out what our experts say
