Responsive support services and modernised workplace IT
To help Royal Mail Group achieve the objectives of its IT Service Transformation Programme, Computacenter needed to deliver ICT services that would complement the company’s multi-supplier model.
Greater IT standardisation and security
Computacenter provides a range of end user services from its facilities in the UK and South Africa. Its service desk responds to more than 12,000 calls per month, assisting users with incident management and request fulfilment across more than 23,000 devices and applications. Computacenter is also responsible for build, asset and patch management; procuring and refreshing workplace devices; and delivering security services. Industrialised processes and service level agreements help continuously improve the user experience and minimise business impact.
Delivering a great service is all about people. Computacenter really does put its customers first, and cares about how it engages with everyone at every level… We talk the same language.
Chris Bennett, Director of Service Delivery for the Technology Organisation, Royal Mail Group
Objectives
- Cost Reduction
- Growth/Business Change
- Continuous Improvement/Innovation
Outcome
- Customer-centric approach
- More cost-effective and higher quality services
- Increased efficiency and service performance
- Awarded Royal Mail Technology Supplier of the Year 2015
