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IMPROVING CUSTOMER SERVICE LEVELS

Markit

    IMPROVING CUSTOMER SERVICE LEVELS

Centralised server & storage support services

As a global provider of financial information services, Markit must ensure its services are consistently reliable. Any downtime could impact the company's revenue. Faced with multiple service suppliers, the company needed to transition to a single provider that could deliver consistent, cost-efficient, and comprehensive support services across multiple geographies.


Computacenter provides predictable high-quality support for our servers and storage systems that helps to reduce downtime and improve our service.

Dewi Joseph, Director and Global Head of Corporate Services, Markit

OBJECTIVES

  • Cost reduction
  • Risk avoidance
  • Continuous improvement/innovation

Computacenter provide break fix maintenance cover and on-site engineer within 4 hours, 7 days a week regardless of location.

Markit chose us to support its servers and storage estate based on its reputation as a best-in-class global services provider. The multi-year contract with us went live in mid-2014. Under the contract, we provide break fix maintenance cover and on-site engineering within four hours, 24 hours a day 7 days a week regardless of the location.

Download full case study here

Outcome

  • Storage and server management
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