Ensuring exceptional IT service levels
To maintain customer service levels throughout its current growth phase, Crest Nicholson needs to ensure its employees receive exceptional IT service levels. With sales processes managed from development sites, critical IT systems must be maintained across a geographically diverse area, which adds to the complexity of IT management.
Computacenter brings new ideas and technologies to the business. The partnership provides us with access to a broad range of IT skills and resources.
Myles Gibbins, Group IT Director, Crest Nicholson
OBJECTIVES
- Continuous improvement/innovation
- Cost reduction
Computacenter solution
Crest Nicholson has been working with us to support its IT infrastructure and 750 users since 2008, with a new three-year contract agreed in 2014. We provide first line support, datacenter, hosting, network management and other services. An ongoing commitment to continual service improvement has resulted in a number of initiatives that free up Crest Nicholson's internal IT department.
Outcome
- Managed workplace
- Service desk
- Managed datacenter
- Managed network
