Equipping engineers with tablet devices
To help customers monitor and manage their energy usage, British Gas is rolling out smart meters to homes and businesses across Britain by 2020, as part of a Government mandate. A team of 1200 field engineers (Smart Energy Experts) are responsible for this task, to work efficiently, they need appropriate devices and the existing tablet estate was at the limit of its designed capability.
With Computacenter’s expertise and experience, we were able to successfully complete the project to deadline without having to invest in additional resources and space.
Alan Fairhurst, Technical Consulting Manager, British Gas Strategic Systems
OBJECTIVES
- Continuous Improvement/Innovation
- Risk Avoidance
Computacenter upgrade British Gas tablet estate
British Gas partnered with Computacenter to help upgrade its tablet estate to Dell devices running Windows 8. Computacenter was responsible for sourcing, testing, pre-configuring and asset tagging the devices before delivering them as required to British Gas sites. The project was successfully completed on time to aggressive timescales.
Outcome
- Reduced project risk
- Simplified processes
- Improved employee satisfaction
- Increased productivity
- Enhanced customer service
