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FASTER INSTALLATION OF SMART METERS

British Gas

    FASTER INSTALLATION OF SMART METERS

Equipping engineers with tablet devices

To help customers monitor and manage their energy usage, British Gas is rolling out smart meters to homes and businesses across Britain by 2020, as part of a Government mandate. A team of 1200 field engineers (Smart Energy Experts) are responsible for this task, to work efficiently, they need appropriate devices and the existing tablet estate was at the limit of its designed capability.


With Computacenter’s expertise and experience, we were able to successfully complete the project to deadline without having to invest in additional resources and space.

Alan Fairhurst, Technical Consulting Manager, British Gas Strategic Systems

OBJECTIVES

  • Continuous Improvement/Innovation
  • Risk Avoidance

Computacenter upgrade British Gas tablet estate

British Gas partnered with Computacenter to help upgrade its tablet estate to Dell devices running Windows 8. Computacenter was responsible for sourcing, testing, pre-configuring and asset tagging the devices before delivering them as required to British Gas sites. The project was successfully completed on time to aggressive timescales.

Download full case study here

Outcome

  • Reduced project risk
  • Simplified processes
  • Improved employee satisfaction
  • Increased productivity
  • Enhanced customer service
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