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IMPROVING CUSTOMER EXPERIENCE

AkzoNobel

    IMPROVING CUSTOMER EXPERIENCE

New in-store technologies

To help achieve its vision of becoming the global leader in decorative coatings, AkzoNobel needed to standardise its business operations. As part of this standardisation drive, the Company decided to launch a new retail management system within its Dulux Decorator Centre stores network, replacing legacy in-store computers to ensure compatibility. 

We’ve been able to create an environment that empowers staff to work more productively and serve customers more efficiently.

IT Infrastructure Manager, Decorative Paints for UK and Ireland

OBJECTIVES

  • Continuous Improvement/ Innovation
  • Risk Avoidance
  • Environmentally Conscious ​

OUR RESPONSE

Computacenter provided a ‘shop-in-a-box’ solution, which included new thin client devices, multi-function devices and printers. It was responsible for sourcing, configuring and implementing the new technologies at 189 stores across the UK and Ireland. 

Download the full case study here.

    Outcome

  • Standardised business operations.
  • Reducion of energy costs
  • Increased employee productivity
  • Improved communications
  • Improved customer service 
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