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ARE YOU OUR
NEW COLLEAGUE?

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Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers’ infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Rooted in core European countries Computacenter combines global reach with local expertise. We operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa and Asia from which our employees provide user support in 18 languages. Customers with global requirements are served through an extensive international partner network, which mirrors the requirements of our European-headquartered client base.


KNOWLEDGE & KEY SKILLS

ESSENTIAL

  • Commercial acumen
  • Excellent customer facing skills
  • Effective influencing and negotiation skills
  • Delivers on commitments made
  • Excellent leadership skills
  • Ability to deal with customer related problems
  • Ability to communicate with customer at Management level
  • Excellent communication skills
  • Quality focused, drive to continuously improve
  • Ability to adapt and implement changes
  • Ability to work under pressure and to deadlines
  • Management of costs at Profit & Loss level
  • ITIL certifications
  • Ability to deal with all levels of staff
  • Analytical skills
  • Have a good understanding of the IT Service Industry keeping abreast of new developments both in the industry and at Computacenter
  • Language skills : EN + FR + NL
Computacenter Belgium is looking for a SERVICE MANAGER

ROLE

To ensure deliverables are met following SLAs and KPIs while supporting commercial development of the Contractual Services activities.

DESIRABLE

  • Degree level or equivalent
  • Previous service management experience
  • Awareness of industry
  • Crisis management skills

REQUIREMENTS

Service Management : 40%
  • Understanding and creation of Service Performance reporting
  • Presentation of service deliverables to customers
  • Discussions relating to service delivery
  • Addressing issues and reviewing processes to resolve them
  • Service Development through innovative solution to benefit both Computacenter and customer
  • Development of relationships with Internal Service Providers (TRG; Resource Managers;...)
New Business Opportunities: 30%
  • Work with customers to potentially reduce their contract cost while maximising our revenues by proposing new service offerings.
  • Work with client and sector directors to develop new service offerings.
  • Generate awareness of current service offerings through presentations, active marketing and general discussion
  • Assist with preparation of proposals and costing with account teams
  • Qualify new opportunities
  • Promoting service offerings to sales teams
Financial Management : 20%
  • Profit & Loss Management
  • Ensure contracts are profitable, operationally sound and financially viable
  • Work with internal service providers to maximise revenue by use of appropriate resource
Problem Solving : 10%
  • Dealing with challenging situations and people
  • Being proactive and forward thinking
  • Working with customers and internal service providers to resolve customer issues
  • Dealing with internal issues relating to contractual problems
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For internal applications, please inform your direct management that you are applying for a new challenge.

If you meet the above criteria and you are looking for a new challenge, we welcome you to send us a detailed resume and motivation letter to CCB.HR@COMPUTACENTER.COM




Computacenter N.V.

Ikaroslaan 31
1930 Zaventem
Belgium
Tel: +32 2 704 94 11
Fax: +32 2 704 95 95
www.computacenter.com/be
BTW BE 0466288601