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ARE YOU OUR
NEW COLLEAGUE?

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Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers’ infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Rooted in core European countries Computacenter combines global reach with local expertise. We operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa and Asia from which our employees provide user support in 18 languages. Customers with global requirements are served through an extensive international partner network, which mirrors the requirements of our European-headquartered client base.


KNOWLEDGE & KEY SKILLS

  • Very detailed knowledge in the area of expertise applicable (Workplace, Datacentre, Networking & Unified Communications or Cross-functions)
  • Very good understanding of the market, competition & market pricing
  • Good interpersonal, literacy and numeracy skills
  • Proven commercial and customer facing capability in a business focused IT environment.
  • Ability to build relationships and to communicate effectively at all levels
  • Negotiation skills for their area of expertise
  • Ability to design and deliver effective presentations to large audiences
  • Analytical and risk aware approach
  • Capable of working under own initiative but can work as a member of a team and taking the lead where necessary
  • Good verbal and written native and English language skills
  • Ability to prioritise own workload
  • Personal flexibility & willingness to travel
Computacenter Belgium is looking for a SENIOR SERVICE ARCHITECT

ROLE

Assess customer requirements, develop service & solution design, cost calculation for Contractual Services, specialist in an expertise area

REQUIREMENTS

  • Assess and clarify customer requirements
  • Map requirements against our existing capabilities
  • Maximise the opportunities to utilise the Shared Service Factory and other core propositions
  • Considers services & solutions outside of our existing capabilities
  • Develops an innovative and cost efficient end-to-end solution & service design (technical, operational, commercial) for the expertise area
  • States requirements to Transition & Transformation
  • Work closely with the Solution Manager and/or Sales Specialist
  • By agreement, mayassume Solution Manager responsibilities for Level B deals
  • Supports Solution Manager or Sales Specialist in driving innovation & Continuous Improvement in the expertise area
  • Supports Solution Manager in preparing and answering bid materials including writing & presenting the expertise area
  • Ensure Department meets contract base performance targets
  • Delivery of customer valued solutions & costing whilst taking into consideration Computacenter standards
  • Understand and adhere to policies and procedures
  • Effective delivery of assignments using Computacenter's best practise methodologies and tools
  • Successful handover of solution to Transition & Service management teams
  • Feedback from stakeholders and customers demonstrating WINNING TOGETHER competencies and Roles specific competencies
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For internal applications, please inform your direct management that you are applying for a new challenge.

If you meet the above criteria and you are looking for a new challenge, we welcome you to send us a detailed resume and motivation letter to CCB.HR@COMPUTACENTER.COM




Computacenter N.V.

Ikaroslaan 31
1930 Zaventem
Belgium
Tel: +32 2 704 94 11
Fax: +32 2 704 95 95
www.computacenter.com/be
BTW BE 0466288601