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Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers’ infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Rooted in core European countries Computacenter combines global reach with local expertise. We operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa and Asia from which our employees provide user support in 18 languages. Customers with global requirements are served through an extensive international partner network, which mirrors the requirements of our European-headquartered client base.


KNOWLEDGE & KEY SKILLS

ESSENTIAL

  • 5 + years relevant sales experience in an IT environment
  • Ability to build effective and constructive relationships up to board level within any organisation.
  • Develop and maintain a wide number of relationships across the customer base
  • Ability to resolve significant customer issues whilst moving the business forward.
  • Experience of business financials / services /solutions / the market / challenges of complex customers.
  • Ability to lead formal negotiations to achieve successful outcomes for large deals.
  • Understanding our competition and able to differentiate Computacenter in campaigns.
  • Excellent customer facing skills.
  • Effective influencing and negotiation skills.
  • Delivers on commitments and team player.
  • Excellent leadership skills.
  • Quality focused, drive to continuously improve.
  • Ability to work under pressure and to deadlines.
Computacenter Belgium is looking for an Account Manager

ROLE

The successful candidate will have proven experience in selling IT Infrastructure Professional and Managed Services into large and strategic enterprise accounts and be confident in selling both service and supply chain solutions of multi-million value.

You will possess excellent communication and interpersonal skills with the ability to influence and present to a diverse and senior audience, with an enthusiastic and dynamic attitude and proactive approach.

DESIRABLE

  • University Degree level or equivalent
  • Language: English, French or Dutch

REQUIREMENTS

Account Management : 70%

  • Build a detailed understanding of the customer environment, frameworks, competitor landscape and politics to determine key growth areas.
  • Develop and maintain a wide number of relationships across the customer base
  • Responsible for sales campaign, adherence to sales methodology and communication to all stakeholders to win the sale
  • Work collaboratively with inside sales, specialists and Line of Business managers.
  • Manage customer liaison to transact complex transformational service sales and complex solution sales to maximise profit
  • Develops strategy to maintain and increase market share
  • Working closely with service peers to ensure a one team approach to account development

Reporting : 10%

  • Use CRM and forecast accuracy on a daily basis
  • Have regular Business Reviews with your Client Director and define and follow-up strategic actions to expand the funnel and close opportunities.
  • Monitor and guard the Computacenter strategy and vision

Vendor Management : 10%

  • Regular engagement and meetings with vendors
  • Engages with Solution sales and Business Unit managers and experts to understand new trends

Problem Solving : 10%

  • Dealing with challenging situations and people
  • Being proactive and forward thinking
  • Working with customers and internal service providers to resolve customer issues
  • Dealing with internal issues relating to customer satisfaction
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For internal applications, please inform your direct management that you are applying for a new challenge.

If you meet the above criteria and you are looking for a new challenge, we welcome you to send us a detailed resume and motivation letter to CCB.HR@COMPUTACENTER.COM




Computacenter N.V.

Ikaroslaan 31
1930 Zaventem
Belgium
Tel: +32 2 704 94 11
Fax: +32 2 704 95 95
www.computacenter.com/be
BTW BE 0466288601