Advisor has access to a consumer-like self-service support and online technical help 24/7/365.
Responsive IT support enables maximum productivity.
Downtime is reduced due to real-time IT support.
The Tech Bar provides the expertise of Computacenter’s Service Management Team right in the heart of the business.
NGSD enables a consumer-like, multichannel, IT support experience.
Advisor uses calendar to access appointments for the day.
The appointments contact links to all client details from a single pane of glass with no searching multiple applications.
Advisor uses Office Delve to quickly search all recent content, without having to remember titles or where content is stored, across Office 365, from OneDrive for Business, SharePoint, Exchange, Yammer and more.
Customer Advisor has access to the latest centrally updated customer offers and information, at a single click.
New applications can be pushed out to users’ desktops, with minimal impact to the user.
Advisor can access a customer’s application form, and all historical information, quickly and easily.
The availability of latest product specifications and application forms means that customers can discuss their needs and complete an application in a single visit.
Customers and colleagues are connected via the most appropriate devices and locations providing a modern workstyle environment.
Advisor uses collaboration tools such as Skype for Business video to enable better communication and co-working across geographies and with customers for a personalised service.
Advisor can work seamless with colleagues using integrated voice and video conferencing and messaging solutions
Easy access to remote experts on the go enables faster decision making.
If expert advice is required, the Advisor can use Skype Search to identify a remote expert with the necessary skill set and can connect the customer to them via IM video discussion.