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Global Service Desk

World-Class Support

Global Service Desk

We right-size end user support to deliver the best fit and best value

At Computacenter, we know how to put users at the centre of IT support and how to put IT support at the centre of the business. By delivering more responsive IT support, organisations can maximise productivity, drive growth and accelerate business transformation. Computacenter supports around 1.2 million users worldwide from its Global Service Desk. Our goal is to provide not only a faster response to users but also a smarter response.

Why Computacenter?

689,770 incidents and requests managed every month, 8.64 million emails and calls handled per year.


Our credentials

We excel at delivering end-to-end user support, both locally and globally. We support end-users in more than 70 countries and 30 languages. All our services are ITIL-aligned and include incident, problem, request and major incident management. With a comprehensive remote desktop support operation, we provide fast fixes at both the first and second line. By combining skilled people with industrialised tools and processes, Computacenter’s Global Service Desk helps make IT support more predictable, repeatable and affordable.

Founded on a ‘shift-left’ principle, our PASS12T methodology drives down service costs and complexity through automation, self-service and prevention.With multiple shared service desk facilities, we offer a choice of onshore, nearshore and offshore models, which helps organisations balance costs with service levels.



ELSEWHERE IN COMPUTACENTER

About Us

About Us

UK Management, Board of Directors, Corporate Responsible Behaviour, UK...

About Us
NGSD and ServiceNow Partnership

NGSD and ServiceNow Partnership

Computacenter, Europe’s preferred IT provider to enable users and...

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NGSD wins innovation award

NGSD wins innovation award

Computacenter is delighted to announce that it has today been named a...

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