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Delivering The Goods

Royal Mail Group

Delivering The Goods

Computacenter helps Royal Mail Group reduce costs and improve quality with managed print service.


Improving Quality of Service

Royal Mail’s internal printer estate spans more than 1,000 locations and supports around 30,000 users. To overcome availability and quality issues, it needed to take a more user-centric and proactive approach to managing and maintaining its printer estate. 

royal_mail_new_logo

 

Computacenter has improved the availability and quality of print services for our internal customers across the UK

Chris Bennett, Service Delivery Director, Royal Mail Group
 

Objectives

  • Improve printer availability
  • Deliver more user-centric printing services 







 

Computacenter proactively maintains and refreshes more than 4,000 devices across the UK through its managed print service. Its engineers work with Royal Mail users to understand their printing needs and ensure that appropriate devices are being used for key tasks.

Download the full case study here.

Outcome

  • Achieved significant cost savings
  • Increased quality of service for employees
  • Better results for customers 







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