Computacenter helps Royal Mail Group reduce costs and improve quality with managed print service.
Improving Quality of Service
Royal Mail’s internal printer estate spans more than 1,000 locations and supports around 30,000 users. To overcome availability and quality issues, it needed to take a more user-centric and proactive approach to managing and maintaining its printer estate.
Computacenter has improved the availability and quality of print services for our internal customers across the UKChris Bennett, Service Delivery Director, Royal Mail Group
Computacenter proactively maintains and refreshes more than 4,000 devices across the UK through its managed print service. Its engineers work with Royal Mail users to understand their printing needs and ensure that appropriate devices are being used for key tasks.
- Achieved significant cost savings
- Increased quality of service for employees
- Better results for customers