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Improving the user experience

Royal Mail Group

Improving the user experience

Royal Mail Group increases efficiency with customer-centric support services


Greater IT standardisation and security

To help Royal Mail Group achieve the objectives of its IT Service Transformation Programme, Computacenter needed to deliver ICT services that would complement the company’s multi-supplier model. 

royal_mail_new_logo

Delivering a great service is all about people. Computacenter really does put its customers first.

Chris Bennett, Director of Service Delivery for the Technology Organisation, Royal Mail Group

Solution

  • Computacenter supports around 30,000 users in the UK across more than 23,000 devices and applications
  • Team handles 12,000 calls per month
  • ‘Shift left’ approach will enable more first line fixes

Download the full case study here

Outcome

  • Cost-effective service
  • Higher quality support
  • Supports growth and innovation
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