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Putting Users First

ITERGO

Putting Users First

ITERGO simplifies support for 35,000 users with onsite support and Computacenter Service Desk


Safeguarding user experience

As part of its role as IT service provider for the ERGO insurance group, IT ERGO is responsible for ensuring staff have fast and reliable IT support. When its existing managed services agreement ended, it decided to look for a strategic and scalable approach to supporting its users.

itergo-logo

Computacenter is a reliable long-term partner, providing consistent and high-quality services on a daily basis to safeguard the user experience

Dr. Michal Karski, Head of Provider Management, ITERGO

Objectives

  • Safeguard business continuity
  • Simplify IT support
  • Improve user experience

The IT support services enable ITERGO to enhance user experience and free up internal staff to focus on application support and strategic IT management, while working towards an increasingly digital workplace.


Solution

Computacenter provides ERGO with workplace support services, including incident management from a centralised service desk and deskside support and break-fix services.

Download the full case study here

Outcome

  • Boosts productivity
  • Frees up internal resources
  • Enables continuous improvement
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