Intel Services from Computacenter

Computacenter’s Intel Services provide the full life cycle of Microsoft IT support, ranging from up-front advice on technology investments through to design, deployment and support. Whether your business uses Microsoft with just two servers or a complex business network spanning multiple servers – Computacenter is the ideal partner of choice.

Our Microsoft support capabilities provide a comprehensive set of services, designed to meet all of your needs. Whether you need expert technical support or a full-time employee to work for you, our support solutions are designed to fit your specific needs. We understand that every client is unique and, therefore, tailor our services to suit individual business requirements.

Our approach is to work together in partnership with our clients. We listen to what they say and provide expert advice, based on many years’ experience, delivering what the client wants. We employ highly skilled consultants with extensive technical expertise in designing, building, implementing and optimising solutions on Intel architecture. 

We provide support services which span across the UK and Europe. Services cover normal office hours through to 24x7x365 support and fall into the following categories:

• Collaboration
• Consolidation
• High-availability systems
• Network design
• Performance-tuning
• Preventative maintenance
• Security
• Server and desktop deployment
• Strategy
• Support
• System management
• Troubleshooting
• Virtualisation

At Computacenter, our approach is to work together in partnership with our clients. We listen to what they say and provide expert advice based upon many years of experience and deliver what the client wants. Computacenter employs highly skilled consultants who have extensive technical expertise in designing, building, implementing and optimizing solutions on Intel architecture.

Healthchecks & Benchmarks

Adding value, facilitating business plans, improving efficiency, security and availability are the main objectives of IT departments. Your IT infrastructure must be geared to achieving these objectives, both now and in the future.

Computacenter provides all of the capabilities to help you to meet this goal and, as a first step, we will work closely with you to obtain an in-depth understanding of your current IT infrastructure. We review your:

• hardware and software configurations.
• service levels.
• development plans.
• systems documentation.
• operational procedures and protocols.

With our extensive experience, we are able to benchmark against best practice. We consider all of these items in the context of your business needs. We will deliver recommendations, with a range of options, to maximise the efficiency and cost-effectiveness of your IT infrastructure.

Our experts are practical, innovative and seek to maximise the return on your investment in IT infrastructure.

Manpower with multiplatform skills and expertise. 

Computacenter’s IT professionals are dedicated to providing up-to-date skills and expertise around the clock.

Our support solutions optimise your budget, because you pay only for the amount and type of service you use. There are no limits. You are free to use as much or as little as you need.

Quicker, more efficient IT implementation and problem resolution means reaping market benefits before your competitors. Our support solutions provide a rapid response and flexible workforce with in-depth skills and expertise, because businesses are under pressure to deploy new technologies and to fix problems without stopping their current operations.

The all-encompassing IT support solution. 

Our support solution gives you access to the complete range of our services, covering technology ranging from high-end mainframe servers through to desktop, databases, Unix and Windows.

For many organisations, an Infrastructure Availability Service (IAS) provides technical services which are not normally affordable.

• 24 x 7 emergency callout.
• scheduled remote or onsite support for critical tasks.
• IT professionals to cover temporary staff shortages. 
• Full help desk solution, including telephone and Web-enabled facilities.

Help Desk – telephone and Web-based solutions. 

Our help desk comes as part of your IAS or as a stand-alone solution. Many technical problems are resolved by telephone or remote access, they range from software fault fixing to show stoppers which commonly crop up when new technology is deployed.

Our Web-based solution, HelpDesk Direct, enables you to interactively log requests for assistance or information and benefit from:

• tracking the help-call status and owner.
• reduced help desk administration.
• the proactive management of problems through the automated generation of statistics.
• 24 x 7 help desk access from a PC in any location.

HelpDesk Direct is easy to use. You and your colleagues simply log in through a Web page and enter your request. Your Computacenter engineers will record progress, which can be viewed by username and password holders.

Strategy & Architectures

Defining your IT strategy is often more difficult than it first appears. Computacenter helps you to plan for change, reduce running costs and increase availability. 

Is your business adjusting to the impact of the Internet?  Is your system pushing IT management to maximum capacity? When will your business processes outgrow your system?

You will find at least one of these questions difficult to answer because your IT strategy relies on so many factors. 

IT strategy need not be so daunting. We work with clients to achieve their desired aims. If you are undecided on what those goals should be, we will help you to focus on the possibilities. We offer you a completely objective and fresh look at your strategy and we provide the expertise to encompass all technical and business aspects.

Recognising that all companies are different, with their own level of in-house skills, we provide you with a full range of technical expertise to ensure your IT strategy is successful.

Will your architecture meet your business challenges?

Does your architecture measure up to your long-term business demands while minimising cost of ownership?

Working on many projects, both large and small, in all aspects of the IT development cycle, we cannot emphasise enough the importance of choosing the right architecture for a project and designing the project before development. We have the expertise to assist you with architectural planning, an extremely important stage of the development cycle. With our network of industry experts and partnerships, we can work on the best possible architecture for your organisation’s business future.

If you do not plan for redundancy, scalability, integration and rapid application modification up front, you will find yourself trying to do it later, at a much greater cost. That is assuming that your organisation can cope with the slow, grinding pain caused by an initial infrastructure which is simply not up to the task.

Creating a serious enterprise architecture which accommodates the changes which will soon occur in your organisation is the most important task you face.

Your system needs to be:

• reliable
• secure
• scalable
• high performing
• efficient

We provide the expertise to ensure your infrastructure measures up to your long-term business demands, while minimising total cost of ownership.

Server Consolidation

Today’s mainframes offer enterprises new means of delivering cost-effective IT.

Capable of running legacy mainframes, together with systems designed for Linux, Unix and Windows servers, and consolidating them into an integrated IT infrastructure, Computacenter enables you to take control of IT and significantly reduce TCO.

Consolidating all of your server applications on to a single platform provides you with access to the wealth of functionality from the operating systems, middleware and database software provided by IBM mainframes, as well as all the third party applications available.

You can integrate your systems on Linux, Unix and Windows with your valuable legacy applications and data. This can help to transform your business into a true ‘on-demand’ operating environment, with the flexibility to react rapidly to change.

The cost-savings can be significant too, resulting from:

• lower hardware and maintenance costs.
• reduced software licensing costs.
• savings in physical space and energy usage.
• fewer operational and systems management staff.

We bring expertise to all of the technologies you will consolidate. We have the skills and experience of implementing major consolidation and integration projects, giving you the vital assurance required to be confident in the achievement of your objectives.

Conversions & Migration

Today’s fast business environment generates constant change … and the pace is increasing.

Businesses often become susceptible to chaos and/or stagnancy – causing inefficiencies, poor end-user delivery and lack of competitiveness.

Upgrading technology means a migration has to take place. Migrations are one-off projects which require specialist tools and expertise. Computacenter’s migration solutions comprise elements to take you from your current platform to your new platform.

Our specialists provide a complete service to safely guide you along the right technology path, implement new solutions and to ensure your new environment meets expectations.

Tools

UMF is our flagship tool, comprising a series of tried and tested components, which are easily adjusted for your particular scenario. It automates migration – the only way to achieve a quality implementation.

Flexibility is key, we listen, take your needs into account and give you a tailor-made solution which comprises the expertise and project management which help to make every migration successful.

For example, we can provide an off-site black-boxed migration factory, a complete on-site migration service or a composite migration service where we train your staff. Because of the flexibility of UMF, we regularly develop bespoke migration components for new client requirements as they arise.

• CA Migration Services
• COBOL Express
• E-mail Migration
• Euro Analysis
• Green Screen to graphic user interface (GUI)
• SMS Express
• Testing Service
• UMF
• VSE Migration

Evaluate one of the most important operating systems on the planet 

Now Linux challenges the worldwide operating system of choice. Linux is a powerful operating system which has taken the world by storm. It started by supporting many NetGens, providing e-mail and Internet serving. Now it supports commercial business-critical applications in enterprises worldwide. . 

IBM Linux Top Gun

Computacenter, a major IBM Linux Business Partner, received the ‘Linux Top Gun Award’ for expertise. Our role is to help clients to understand how Linux technology delivers a real competitive advantage. We will work with you to design and deploy a customised solution to meet your budget, performance and availability needs.

So why move to Linux?

• Reduce your total cost of ownership – attractive licensing and server consolidation.
• Lower resource requirement – excellent memory and processor efficiency.
• Security – built in firewall functionality.
• Reliability – equivalent to RISC Unix and more stable than other common operating systems.
• Application selection – a wide and rapidly expanding range of applications. 

Organisations worldwide have been promoting a shift from proprietary software, such as Windows, to open-source Linux. This not only saves money, but also reduces their reliance on individual software providers and helps to avoid compatibility problems. 

Not ready to choose between Linux and your existing operating system? We would like to offer you a free initial study. Contact us now to arrange an appointment.

Staff Training

Arm your staff with the knowledge and enthusiasm needed to take your business forward. 

Skills shortages become critical when employees leave. KnowledgePool commissioned a UK survey and found that training was a major factor in staff leaving an organisation.

• 70% of UK employees believe that training is more important than a degree.
• 74% of UK employees rate training as important as a higher salary.

Symptoms of insufficient training include:

• increased day-to-day support problems.
• extended system downtimes.
• deferred or cancelled projects.
• longer project timescales.

Training topics offered by Computacenter

Do you have time to train new staff? 
With the introduction of new systems and applications, how many times have you needed to recruit and train staff? We fill this gap by training staff to your standards and providing technical cover while your employees train, ensuring no break in service.

Your staff need training. Our trainers have expertise from real-world experience covering the four main areas of IT business integration.

• Operating systems.
• System infrastructure software.
• Networking and security
• Longer project timescales.

E-infrastructure – how will you ensure continuity of IT support? Arm you staff with the knowledge they need to take your business forward. Our training techniques help to ensure operational expertise is disseminated and preserved throughout your organisation. 

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Course Schedule

Computacenter are offering a new range of training workshops covering the Linux operating system from fundamental courses to advanced system administration and troubleshooting. Check the details of courses and dates below.

As an IBM Premier Partner, we have the backing of one of the biggest driving forces behind Linux today.

Computacenter have recognized and addressed the need for quality Linux training that targets the essential technical content required to administer enterprise class computing.

Course Benefits

• Apply new concepts immediately to your environment
• Quickly learn successful ways around problems in Linux
• Be trained by fully Linux certified Computacenter trainers with up to date real-world experience
• Tailor course to meet your exact needs
• Have post-course access to trainers
• Work with supporters and leaders in all the great Linux environments from Intel to Mainframe
• Come to an easily accessible Milton Keynes head office and data centre, or run a course on your own site.
• No quibble guarantee

Computacenter Computer Services are proven specialists in Open Source solutions, from design through implementation to third line premier support. We have a successful track record in delivering high profile solutions.

Our new training product offerings enable us to enhance your technical expertise by delivering key essential skills. Our courses & workshops will give you the information you need to know, show you the problems you’ll face and of course, how to fix the issues.

Your course material is based on many years of Enterprise level support making it other training offerings. Our uniqueness is that we constantly use our software consultants and support technicians to feed back real world scenarios and experiences into our training portfolio.

Unscheduled Courses always available 

	Code	Duration Days
RedHat System Administration	RHAO1	4
RedHat Advanced System Administration	RHA02	4
SuSE Linux System Administration	LSS1	4
SuSE Linux Advanced System Administration	LSS2	4
Fast Track RedHat Linux	RHFT1	3
Fast Track SuSE Linux	SLFT1	3

If you would like to find out more about our extensive range of Linux course, talk to our Linux experts or find out about our consultancy services, please contact us here

Disaster Recovery

Ensuring that you have an adequate back-up system in place. Whatever the status of your current disaster recovery (DR) plans, Computacenter provides a professional perspective on the full DR life cycle, including the following. 

Planning – from determining the business requirements for recovering your complex IT systems, through to identifying what business, technical and external vendor plans are actually required to create a comprehensive back-up system.

Generation – building the communications, logistic, strategic and technical document plans which ensure minimal downtime for your IT environments and, more importantly, to ensure that your business gets back to work straight away.

Validation – needing constant revision and attention, DR considerations pervade all IT processes. These changes, from shifting business requirements to significant scope extensions, cannot always be tested straight away. We can validate the viability of your latest set of plans without having to arrange for additional test slots with your DR provider.

Testing – DR plans need comprehensive testing. We can execute complete or partial DR tests with a full report of findings. This includes a DR improvement plan, a vital ingredient in ensuring continual improvement and staying in step with business and technology advances.

Reducing business risk – contact us today to discuss how we can help.