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Network Monitoring

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Computacenter's Network Monitoring service reduces network downtime and operational costs with 24/7 remote network monitoring.

A service component of our Managed Network solution.

The longer it takes for a networking problem to be identified, the greater the risk of disruption to the business and its customers.

What we do

Computacenter's Network Monitoring service helps organisations detect and resolve networking issues before they impact critical business operations.

Remote monitoring: 24/7 monitoring of alerts across the network covering a wide range of multi-vendor components including security, VOIP, VPN, LAN, WAN and performance devices. Any faults and failures are automatically raised with Computacenter's service desk and managed through to resolution to minimise downtime.

Network audit: As part of the service take-on process, Computacenter will carry out a full audit of your network to ensure all assets are mapped and monitored.

Technical reviews: Technical consultants will provide regular reviews to identify potential problem areas and advise on solutions.

Service management: Our customer value scorecard system and monthly reporting ensure our service meets your business priorities on an ongoing basis.

Alignment to business needs: all contracts are supported by Computacenter's service management team. Providing reporting, escalations and a customer value scorecard to ensure that the service meets your expectations and continually aligns to your strategic goals.

How it helps

Computacenter's Network Monitoring service combines event, incident and service management with technical consultancy to enable organisations to minimise network and business downtime. This will help your organisation:

Simplify management: An automated and centralised approach to network monitoring will free up internal resources from non-differentiating support tasks for more strategic activities.

Reduce costs: Providing 24/7 monitoring is a high-cost activity that is much more effective and economical when delivered via a shared service. A faster response to network problems will also reduce your support overheads and the risk of costly business service outages.

Increase service levels: Better visibility of network issues will increase service levels to the business, resulting in greater productivity and lower risk.

Why we are different

Our Network Monitoring service is founded on ITIL best practice standards as well as Computacenter's own proven industrialised processes. Customers benefit from our:

Breadth and depth: Computacenter has a dedicated networking practice and more than 20 years' experience of supporting infrastructures. As an end-to-end solutions and services provider, we can also help with sourcing new networking technologies and transformation projects, such as virtualisation, VOIP, and application acceleration.

Expertise: We hold in excess of 200 vendor accreditations, which include certifications from networking specialists such as Cisco, Nortel, HP, Bluecoat, F5, Juniper and Checkpoint. We have the largest independent engineering force in the UK, which includes over 400 individual Cisco accreditations.

Shared resources: Our Operational Command Centre provides 24x7 event monitoring and major incident management as well as ongoing problem management. The centre monitors thousands of networking devices on behalf of hundreds of customers.

What next?

To find out how Computacenter's Network Monitoring service can help you, please contact your account manager or email enquiries@computacenter.com