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Outsourcing

Computacenter’s outsourcing services enable organisations to access the expertise, resources and facilities they need to cost-effectively and efficiently manage their IT infrastructures.

Business Challenge

In today’s challenging economic environment, organisations are under immense pressure to reduce operational costs while maintaining quality of service.

Achieving this balancing act is particularly challenging for IT departments, who need to be able to manage a larger and more complex infrastructure with the same or fewer resources.

In addition to day-to-day IT management tasks, there is growing demand for transformation that facilitates cost reduction and efficiency, and also supports business change.

To meet these goals and deliver a continuously high level of service, businesses need access to skilled people, best practice ‘know how’ and new technologies – all of which can come at a high price at a time when spend must be kept to a minimum.

Computacenter Solution

Outsourcing delivers the complete management of an organisation’s IT infrastructure, providing the required skills, resources and facilities. Computacenter’s Outsourcing services cover the full IT spectrum and can be tailored to the individual needs of your organisation.

Datacentre: With secure hosting environments and disaster recovery capabilities, Computacenter can provide support across your organisation’s datacentre operations. As well as providing day-to-day management services, we can assist with strategic projects such as virtualisation.

Applications: Computacenter can host and manage business-critical systems, such as SAP, Oracle and Microsoft Exchange, and assist with applications maintenance, migration and upgrades.

Networks: From design and implementation to management and security, Computacenter can provide seamless network services based on BS7799 standards.

End user: We provide support for both end users and their devices via three multi-lingual Service Desks. Our services encompass configuration, patching, software deployment, installations, moves and changes plus asset disposal.

Key Benefit

Computacenter’s Outsourcing services enable organisations to not only costeffectively manage IT on a daily basis but also access the skills, processes and facilities they need to execute transformational projects. Our services will contribute to:

Cost reduction: By taking advantage of shared resources and best practice processes, you can achieve better results at a lower cost. Our Outsourcing services are based on flexible pricing models and can help move capital expenditure to operational expenditure.

Business change: By optimising your IT services and infrastructure, we can make your business more responsive to organisational change, new legislative requirements and customer demand.

Risk avoidance: By offering guaranteed outcomes at a predictable cost, Computacenter can help protect your business and IT service levels. With extensive resources and expertise, we will also minimise the business risks surrounding regulatory compliance, security, scalability and access to skills.

Why Computacenter?

Computacenter will make your business sharper by removing cost, complexity and barriers to change. We have an open, pragmatic approach, and always provide independent advice, working with IT departments, not around them.

Computacenter serves its clients from offices and facilities across the UK, Germany, France, the Benelux countries and Spain. We also have a support centre in South Africa and a network of global partners.

With 25 years of practical IT ‘know how’, we will change the way you think about technology. Computacenter’s services and solutions are based on the same strong values:

Breadth and scale: Computacenter has a 24x7x365 multi-lingual and global Service Desk operation. We also have the largest independent engineering force in the UK and can provide a ‘resources on demand’ service.

Expertise: Our consultants hold more than 200 vendor and industry accreditations. Ninety-eight percent of our service management team are trained and qualified to ITIL standards.

Repeatable best practice: The processes developed through Computacenter’s Shared Services Factory enable us to share best practice across our customer base, which means you can benefit from cost-savings and continuously improved service quality.