Computacenter Wins Sun's First Service
14/09/00
2000 sees the launch of Sun's first reseller award for service and support. This year's award has been won by Computacenter. "The award is not in recognition of business volume, but is designed to recognise quality and excellence in support and service levels. It encourages Sun's partners to refine and expand their offerings," said Julie Lernyei, UK Channel Marketing Manager of Sun Enterprise Services.
Sun's new programmes (Sun ServiceManager, Sun ServiceAssociate and Sun ServiceRepresentative) were introduced throughout last year, with 2000 being the first business year that partners have worked under these new titles.
Broad testing criteria
The judging criteria were deliberately broad in order to test resellers on the complete spectrum of their services. Analysis was done of how all Sun resellers have developed their Sun service business and assessed the level of personnel skills, particularly on helpdesk, technical, sales and support, and training. The judging panel also evaluated the effectiveness of the marketing and technical investment made by each partner.
Concrete measure
One of the key areas in which Computacenter's service quality was measured was through the level of contract renewal. Jim Carroll, Regional Sales Manager of Computacenter's Sun Division explains why Computacenter's record in this area is particularly high. "Achieving a consistent growth in customer satisfaction levels is not an easy target and has been achieved through substantial investment in the quality of our Sun staff. Every member of the Sun team receives continuous personal development training, starting with a dedicated induction course for all new employees.
This year has seen our Sun Service business grow significantly due to a combination of new business wins in the dot.com arena and one of the highest contract renewal rates in the industry."
Effective marketing
The Sun ServiceManager award also recognised the quality and effectiveness of Computacenter's marketing team for Sun Service. The judges particularly noted the development and creation of a support services overview datasheet and a Sun services section on Computacenter's Web site.
Presenting the award, Julie Lernyei commented that judging by Computacenter. s performance they have certainly set a tough benchmark for 2001. He added that Computacenter had demonstrated a great understanding of the Sun philosophy and as such is a valued reseller..
About Computacenter:
Computacenter is the largest UK-owned distributed IT systems and services company. The company provides a full range of value added services at each stage of the technology life cycle; from the planning and requisition of appropriate technology, through its implementation within a company. s existing infrastructure to its subsequent support and management. This modular offering is designed to give customers the flexibility to choose one, several or all of the services as, and when, required. The company's corporate and government clients are served by a network of 30 branch offices across the UK, France, Germany and Belgium and, through the international joint venture ICG, at locations throughout Europe, Asia Pacific and North America.
For further information on Computacenter please contact:
Louise Lawson
Public Relations Manager, Computacenter
Tel No: 0207 593 4157
email Louise_Lawson@computacenter.com
About Sun Microsystems, Inc.
Since its inception in 1982, a singular vision -- The Network Is The Computer"! -- has propelled Sun Microsystems, Inc. (Nasdaq: SUNW), to its position as a leading provider of industrial-strength hardware, software and services that power the Internet and allow companies worldwide to dot-com their businesses. With $15.7 billion in annual revenues, Sun can be found in more than 170 countries and on the World Wide Web at http://www.sun.co.uk
For further information on Sun Enterprise Services please contact:
Guy Lambert
Text 100
Tel No: 0208 996 4118
email: guyl@text100.co.uk
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