Reuters signs £20 million support services contract with Computacenter
Reuters signs £20 million support services contract with Computacenter
04/09/07
News and information company Reuters has selected Computacenter Services as its new IT partner to facilitate an improvement programme designed to increase service levels and control costs to Reuters customers.
The four-year contract, which went live in August 2007, will support Reuters’ systems and customers in the UK. A comprehensive set of IT infrastructure support services are being provided, which includes: service management, dispatch desk, supply chain logistics, incident, move & change management and decommissioning.
Beat Goehring, Head of PSG UK at Reuters, commented: “By working with Computacenter Services, we will be able to improve both the quality and effectiveness of the overall service. The partnership will facilitate innovation throughout the contract term and will play a significant part in delivering continued great service to our customers. We were impressed with Computacenter Services strong presence in financial services and both parties aim to maximise this strategic alignment to its full potential”.
Using Computacenter Services unique Shared Services Factory and its Technical Resource Group of highly skilled engineers, Reuters will be able to take advantage of a range of industry best practice methodologies to optimise service delivery. Simon Walsh, Managing Director of Services at Computacenter, commented: “The partnership will give Reuters access to an extensive pool of technical resources and proven processes, which will enable the company to deliver greater IT flexibility and scalability. Computacenter Services is committed to a number of transformational initiatives over the contract term, which will improve efficiencies and the end-to-end customer experience”.
Beat comments, “Computacenter Services has a good ‘fit’ with our customers and a proven track record in TUPE and retaining transferred staff. We are confident that it will be able to provide impacted staff with enhanced career prospects, which was a key factor in our decision to partner with Computacenter Services.”
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Notes for Editors
About Reuters
Reuters (www.reuters.com), the global information company, provides indispensable information tailored for professionals in the financial services, media and corporate markets. Through reuters.com and other digital properties, Reuters now also supplies its trusted content direct to individuals. Reuters drives decision making across the globe based on a reputation for speed, accuracy and independence. Reuters has 17,500 staff in 94 countries, including 2,400 editorial staff in 196 bureaux serving 131 countries. In 2006, Reuters revenues were £2.6 billion.
About Computacenter Services
Computacenter Services is part of the Computacenter Group, Europe’s leading independent provider of IT infrastructure services. It oversees a range of managed and support services contracts as well as implementing transformation projects for major corporate and government organisations, with service offerings extending from users’ desktops to organisations’ network infrastructure and datacentres.
For further information please go to http://www.computacenter.com/services
For more information, contact:
Tessa Freeman
PR Manager, Computacenter
01707 631514, tessa_freeman@computacenter.com
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