Computacenter Announces Global Desktop Contract with BT

Following recent success in extending provision of its infrastructure services to smaller organisations, the BT deal is consistent with Computacenter’s complementary focus on revenue growth from the large enterprise market.

Under the new BT contract, Computacenter will take responsibility for fulfilment, support and related services for BT's 112,000 global desktops.

Financial savings are a key component of the agreement, with Computacenter Services committing to year on year cost reductions. This will be achieved in part by Computacenter Services buying back most of the current BT desktop/laptop estate and providing BT with a single monthly charge for products and services. This innovative approach will enhance the client experience through the provision of a managed technology refresh programme.
  
BT Group will also benefit from Computacenter Services’ Shared Services Factory (SSF) operating model. Designed to remove complexity, ensure best practice and embed quality improvement, the SSF captures key elements of the most successful projects and uses them to create a flexible set of standards that can be applied consistently across future initiatives.

The BT contract is the largest services contract negotiated by Computacenter to date and underpins a key management strategy of accelerating our contractual services growth. 

Mike Norris, Chief Executive of Computacenter plc said:

“Computacenter and BT have an excellent working relationship dating back over thirteen years.  We have built upon a strong foundation delivered by Computacenter into the BT UK base and are now extending the scope to encompass other UK groups and the global estate. This contract demonstrates our ability to deliver end-to-end contracted services to our customers, who are increasingly looking to Computacenter for an internationally managed approach. BT is a valued customer and we welcome the opportunities, both immediate and long-term, that the formalisation of this new contract will bring."

Meryl Bushell, Chief Procurement Officer at BT said:

"In reaching this decision we considered four key factors. These were the ability to support BT’s expanding global footprint and enhance the desktop support experience for our employees, whilst keeping costs competitive and ensuring that our partner has a good track record in managing the people implications associated with managing a change of this nature. Computacenter was rated very highly in all of these elements and we look forward to building upon our successful track record of working together.”

 

About Computacenter
Computacenter is a leading European provider of IT infrastructure services. To help our customers maximise the value of IT to their businesses, we offer services at every stage of infrastructure investment.

We can advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage elements of their technology infrastructures on their behalf. At every stage we help them minimise the cost and maximise the business value of their IT expenditure.

Our clients are served by a network of branch offices across the UK, Germany, France and Benelux and, through our international partners, at locations across the globe.

Enquiries: 
Mike Norris, Chief Executive; Computacenter plc                   01707 631601
Sarah Long, Director of Support Services;                            01707 635402
Computacenter Services
Tessa Freeman, Computacenter plc                                       01707 631514                                        
Stephen Malthouse; Tulchan Communications                        0207 3534200

About BT
BT is one of the world’s leading providers of communications solutions and services operating in 170 countries.  Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services.  BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.

In the year ended 31 March 2006, BT Group plc’s revenue was £19,514 million with profit before taxation of £2,040 million.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group.  BT Group plc is listed on stock exchanges in London and New York. 

For more information, visit www.bt.com/aboutbt

Enquiries: 
Adam Liversage, Chief Press Officer                                     020 7356 5366